Track a payment
By clicking on a payment, you get access to further information related to it.
Depending on the payment type, the following will be provided along to the payment's reference and status:
Action button
Cancel
Clicking on it will open a popup window asking you for confirmation.
In case of cancellation confirmation, payer will not be able to process this payment anymore and a new one will have to be created in case the requested amount is still needed.
Refund
A successful status means that part or all of the requested amount has been recovered from the payer.
Clicking on it will initiate a refund request.
Payment summary
Payment summary appears for any payment with transactions (i.e. a Swan account) or for payments without transactions (external account) where at least 1 refund has been performed.
Payment history
Payment history is a timeline that provides the merchant with explanations on all statuses encountered by the payment from generation to finalization.
It keeps track of all actions that have been held either by the merchant or the payer.
Payment details
Payment details are all information known on the payment itself. Depending on payment type some information might not be displayed.
| Field | Description |
|---|---|
| Reference | Payment reference as specified by merchant on initiation |
| Type | Payment type (get the full list here) |
| Shop | No code Shop, CMS shop or API app selected for payment initiation |
| Created by | User login of the payment initiator |
| Requested amount | Amount as requested by the merchant on initiation |
| Channel | Channel used for payment (email, link, sms) |
| Environment | Environment on which the payment has been created (sandbox/production) |
| Session created | Date on which the payment session has been created |
| ID | Session identifier |
| Due date | Date on which the payment is due (only if Immediate Transfer) |
| Payer’s bank | Bank selected for payment (only if Immediate Transfer) |
| Completed date | Date on which the payment has been completed |
| Transfer scheme | Bank scheme used for payment (only if Immediate Transfer) |
| Client name | Client name (only if Refund) |
Client details
Client details are all information gathered on payer throughout the payment session.
| Field | Description |
|---|---|
| Client name | Client name as specified by merchant on initiation |
| Client email | Client email as specified by merchant on initiation |
| Personalized IBAN | Client dedicated virtual IBAN (only if Smart Transfer) |
Session details
Session details are technical information related to the payment session.
- if payment is in a final status, it will be:
| Field | Description |
|---|---|
| ID | Payment session identifier |
| Date | Payment session creation date |
- if payment is still awaiting to be processed, the merchant will be able to recover the payment session link or a QR code for the payer to proceed.
Updated 6 months ago