---
updatedAt: 2026-09-02T09:53:19.000Z
agentTools:
  projectIndex: https://doc.fintecture.com/llms.txt
---

# Manage your orders

<span class="product-badge it-badge">Immediate Transfer</span><span class="product-badge it-st-badge">Smart Transfer</span>

When your customer will pay for his orders with Fintecture you will be able to perform several actions on these directly from your PrestaShop back office.

# View an order

When an order is made with Fintecture, you will be able to find it with your other PrestaShop orders, in your Back Office in **Orders** > **Orders**.

In your order list, you can find the order that has been made with Fintecture with the payment method name. It will be "Pay by bank by Fintecture".

You can also check that in the order detail page, in the payment section.

When installing the module, several custom statuses for Fintecture are added to your store. You can consult them by going to your Back Office in **Shop Parameters** > **Order Settings** > **Statuses**. All Fintecture's statuses end with "by Fintecture".

![Order statuses](https://assets-test.fintecture.com/plugins/documentation/prestashop/order-statuses-prestashop.png)

# Refund an order

In your Back Office, you have two possibilities to refund an order that has been made with Fintecture.

## Full refund

To make a full refund of an order, you can go into an order detail and change its status to "Refunded".

![Full refund](https://assets-test.fintecture.com/plugins/documentation/prestashop/total-refund-prestashop.png)

After the status change, you will receive an email from Fintecture to initiate the refund.

## Partial refund

To make a partial refund of an order, you can go into an order detail and click on the "Partial refund" button in the top of the page.

This will open the partial refund section of PrestaShop. You can set up your refund and check the box "Refund the buyer with Fintecture".

![Partial refund](https://assets-test.fintecture.com/plugins/documentation/prestashop/partial-refund-prestashop.png)

After the partial refund, you will receive an email from Fintecture to initiate the refund.

# Cancel an order

If you have the Smart Transfer feature activated, you can cancel the payment and the order in PrestaShop.

To cancel an order, you can go into an order detail and change its status to "Canceled".

![Cancel order](https://assets-test.fintecture.com/plugins/documentation/prestashop/cancel-order-prestashop.png)\
*The payment needs to be pending to be cancelled*