---
updatedAt: 2026-07-08T09:40:20.000Z
agentTools:
  projectIndex: https://doc.fintecture.com/llms.txt
---

# Track a payment

By clicking on a payment, you get access to further information related to it.\
Depending on the payment type, the following will be provided along with the **payment's reference** and **status**:

* [an action button](#action-button)
* [payment summary](#payment-summary)
* [payment history](#payment-history)
* [payment details](#payment-details)
* [client details](#client-details)
* [session details](#session-details)

# Action button

## Cancel

<div class="flexline"><span>If payment is not completed yet, an action button proposes to </span><a class="console-btn">Cancel payment</a> </div>

Clicking on it will open a popup window asking you for confirmation.

<Image align="center" className="border" width="400px" border={true} src="https://files.readme.io/0ba9ac5-Capture_decran_2024-04-29_a_15.01.32.png" />

In case of cancellation confirmation, payer will not be able to process this payment anymore and a new one will have to be created in case the requested amount is still needed.

## Refund

<div class="flexline"><span>If payment is in a successful final status, an action button will be proposed for potential </span><a class="console-btn">Refund</a> </div> 

A successful status means that part or all of the requested amount has been recovered from the payer.

Clicking on it will initiate a refund request.

# Payment summary

Payment summary appears for any payment with transactions (i.e. a Swan account) or for payments without transactions (external account) where at least 1 refund has been performed.

# Payment history

**Payment history** is a timeline that provides the merchant with explanations on all statuses encountered by the payment from generation to finalization.

It keeps track of **all actions that have been taken either by the merchant or the payer**.

<Image align="center" width="450px" src="https://files.readme.io/c97eba0-image.png" />

<br />

# Payment details

Payment details are all information known on the payment itself. Depending on payment type some information might not be displayed.

| Field                | Description                                                                 |
| :------------------- | :-------------------------------------------------------------------------- |
| **Reference**        | Payment reference as specified by merchant on initiation                    |
| **Type**             | Payment type ([get the full list here](/docs/console-payment-session-type)) |
| **Shop**             | No code Shop, CMS shop or API app selected for payment initiation           |
| **Created by**       | User login of the payment initiator                                         |
| **Requested amount** | Amount as requested by the merchant on initiation                           |
| **Channel**          | Channel used for payment (email, link, sms)                                 |
| **Environment**      | Environment on which the payment has been created (sandbox/production)      |
| **Session created**  | Date on which the payment session has been created                          |
| **ID**               | Session identifier                                                          |
| **Due date**         | Date on which the payment is due (only if **Immediate Transfer**)           |
| **Payer’s bank**     | Bank selected for payment (only if **Immediate Transfer**)                  |
| **Completed date**   | Date on which the payment has been completed                                |
| **Transfer scheme**  | Bank scheme used for payment (only if **Immediate Transfer**)               |
| **Client name**      | Client name (only if **Refund**)                                            |

# Client details

Client details are all information gathered on payer throughout the payment session.

| Field                 | Description                                                |
| :-------------------- | :--------------------------------------------------------- |
| **Client name**       | Client name as specified by merchant on initiation         |
| **Client email**      | Client email as specified by merchant on initiation        |
| **Personalized IBAN** | Client dedicated virtual IBAN (only if **Smart Transfer**) |

# Session details

Session details are technical information related to the payment session.

* if payment is in a final status, it will be:

| Field    | Description                   |
| :------- | :---------------------------- |
| **ID**   | Payment session identifier    |
| **Date** | Payment session creation date |

* if payment is still waiting to be processed, the merchant will be able to recover the payment session link or a QR code for the payer to proceed.

<Image align="left" width="250px" src="https://files.readme.io/18a9ee8-image.png" />